Pilates Place — Terms & Conditions

These Terms & Conditions (“Terms”) govern your use of Pilates Place studios, classes, memberships, packs and related services (collectively, “Services”). By purchasing, booking or attending any Service you agree to these Terms. Nothing in these Terms excludes, restricts or modifies any consumer guarantees under the Australian Consumer Law (ACL).

1. Who we are & how to contact us

Pilates Place (Camp Hill & Yeerongpilly studios)
Email: admin@pilatesplace.co
Website: pilatesplace.co
Business hours and contact channels may change from time to time; the website reflects the latest details.

2. Health, safety & participation

• You acknowledge that physical exercise involves inherent risks. By participating, you confirm you are in a suitable state of health and will exercise within your limits. You must immediately stop and inform the instructor if you feel unwell or unsafe.

• You agree to complete any pre‑exercise screening we request and to update us about relevant changes to your health (e.g., pregnancy, injury, surgery, illness) before class.

• Our instructors provide general fitness guidance only and do not provide medical advice. We may decline participation or adjust programming where, in our reasonable opinion, it is not safe.

• You agree to follow all studio instructions, signage and any equipment rules. For safety, children may only attend in accordance with our published guidelines and staff directions.

3. Booking & attendance

• Payment before booking. You must hold an active membership, valid class pack, or purchase at the time of booking.

• Arrival & late entry. Please arrive on time. We may refuse entry if you are more than 5 minutes late to keep the class safe and flowing; your session may be forfeited and any late‑cancel/no‑show fee may apply.

• Waitlist. If you join a waitlist, you are deemed to accept the booking if a spot opens outside the cancellation window. If you no longer intend to attend, please remove yourself from the waitlist promptly. Within the 9‑hour window, auto‑promotion from waitlist does not occur; you may book any visible vacancy manually.

• Studio changes. Class times, instructors and formats may change without notice. If we cancel a class, your session is returned and no late fee applies.

4. Cancellation & no‑show policy (all bookings)

To keep classes fair and available, you must cancel at least 9 hours before class start via your online account or the app.

• Inside 9 hours / no‑show:

  • Class packs: the booked session is forfeited.

  • Unlimited memberships: a $15 late‑cancel/no‑show fee is charged to the payment method on file.

• We do not accept cancellations via email, phone or social media.

• Medical certificates do not waive late‑cancel/no‑show outcomes. In genuinely acute emergencies, you may email us within 48 hours; we may, at our discretion, reverse one late-cancel per member per calendar month.

5. Products: Intro offers, class packs & promotional packs

Product-specific terms at checkout: For each product (class packs, promotional packs, memberships, gift cards), a short Product Summary is shown at purchase and forms part of your agreement for that product. These summaries are maintained outside the Website Terms.

5.1 Intro offers

• Introductory offers are for new clients only, activate on first booking, are non‑transferable and non‑refundable.

5.2 Class packs (standard)

• Class packs are non‑transferable and non‑refundable.

• Expiry: shown at checkout (e.g., 10‑Class Pack valid 3 months from purchase).

• Medical extension (standard packs): We may extend a pack only if you are medically unfit to participate for a continuous period of at least 14 days and you request the extension before the expiry date. A medical certificate must state start and end dates of incapacity. Extensions match the certified incapacity period and do not apply to dates you attended. One extension per pack.

• Maximum extension cap: Extensions are capped at 8 weeks total per pack.

5.3 Promotional/sale packs (e.g., Black Friday)

(e.g., Black Friday)

• Promotional packs are deeply discounted and priced on the basis they are used within the stated validity. They are non‑refundable, non‑transferable, and not extendable, except under the “Medical extension (standard packs)” rules above and capped at 8 weeks total per pack.

5.4 Gift cards & promotional vouchers

• Gift cards may be used for Pilates classes and retail merchandise sold by Pilates Place. Gift cards are not redeemable for cash, are non‑transferable and non‑refundable. Gift cards cannot be used in conjunction with sales or combined with other offers unless expressly stated.

• Promotional gift vouchers (e.g., issued during special sales or events) are subject to the following:

  1. Redemption scope: redeemable only toward class packs, retail merchandise, or introductory offers (intro offers for new clients only).

  2. Exclusions: not valid for membership fees, initiation/administration costs, or recurring membership charges.

  3. Final sale: non‑transferable, non‑refundable, and not combinable with other offers unless explicitly stated on the voucher.

  4. Validity: voucher validity/expiry appears on the voucher. Lost or stolen vouchers will not be replaced except as required by law.

  5. No change given: any unused balance remains on the voucher until expiry.

• Donated prizes and community sponsorship vouchers are not redeemable by current active members unless expressly stated; items are fixed and cannot be exchanged or altered.

6. Memberships

6.1 Cooling‑off (new memberships)

• For new membership agreements, a 48‑hour cooling‑off period applies from the start of the cooling‑off period. If you cancel in this period by written notice, we will refund fees paid within 21 days, less: (i) a reasonable fee for any services used before cancellation; and (ii) an administration fee up to the statutory cap. See Section 12 (Refunds & statutory rights) for details.

6.2 Billing & fees

• Memberships auto‑debit on a 7‑day or 14‑day cycle from the payment method on file via our payment provider. You authorise recurring debits until you cancel in accordance with these Terms.

• If a debit fails, a payment provider dishonour/failed‑payment fee and any applicable merchant fee may apply. You agree to keep payment details current.

• We may change membership pricing with at least 4 weeks’ email notice; changes apply after your minimum term (if any) ends unless otherwise permitted by law.

6.3 Usage rules

• “Unlimited” membership permits one Studio Group Class per day or one Studio Reformer Class per day or one of each where your membership includes both Group and Reformer access; a second daily class may be booked within 2 hours of class start if space permits.

• Late‑cancel/no‑show fees apply per Section 4.

6.4 Suspension (hold)

• You may suspend with at least 7 days’ email notice.

• Minimum suspension block: 2 weeks. Maximum at any one time: 6 weeks. For 12‑month upfront contracts, total suspension allowance over the term is 6 weeks.

• During suspension, billing pauses and access is suspended; the end date of any minimum term extends by the suspension length.

6.5 Cancellation by you (standard)

• You may cancel with 30 days’ written notice to admin@pilatesplace.co. Your membership remains active during the notice period and fees continue to your final debit date (minimum 4 x weekly direct debits). Suspensions are not available during a notice period.

• After any initial minimum term, memberships continue month‑to‑month unless cancelled with 30 days’ notice (unless a fixed‑term product is stated).

6.6 Cancellation for long‑term/permanent illness or incapacity

• If you cannot continue to use your membership due to permanent sickness or physical incapacity, you may cancel immediately by giving written notice with a medical certificate. We will provide a pro‑rata refund within 21 days, less: (i) a reasonable fee for services already supplied; and (ii) an administration fee up to the statutory cap.

6.7 Cancellation by us

• We may cancel for unsafe, inappropriate or illegal conduct, serious policy breaches, abuse of staff or members, or misuse of facilities. Fees already paid are not refunded except as required by law. We may also refuse future promotional pricing where reasonable (e.g., repeated policy misuse).

7. Payments, merchant fees & pricing

• Prices and inclusions are shown at checkout and may change from time to time. We will give at least 4 weeks’ notice of any membership price change.

• Payments are processed by our provider Ezypay. The following provider fees currently apply (set by Ezypay and subject to change):

  • Bank account debits: $1.07 per transaction

  • Visa/Mastercard: 2.19% per transaction

  • American Express: 4.39% per transaction

  • Failed payment fee: $3.85

• If a debit fails, the failed‑payment fee and any applicable merchant fee will be charged. You agree to keep your payment details current.

8. Privacy & health information

• We collect and handle personal information (including health information) to provide our Services, manage bookings, ensure safety and comply with law. Health information is treated as sensitive and accessed on a need‑to‑know basis only.

• Our full Privacy Policy explains what we collect, legal bases, storage, security and your rights. By using our Services you consent to this handling. Contact admin@pilatesplace.co for privacy queries.

9. Personal property

We are not responsible for loss, theft or damage to personal property brought to the studio. Please secure valuables and keep belongings in designated areas.

10. Intellectual property & media

All class programming, materials, brand assets, photos and videos created by us remain our intellectual property. You must not record or share classes without prior written consent. We may capture general studio content for social media; please notify the instructor if you prefer not to be included.

11. Promotions & third‑party platforms

Promotional offers are time‑limited and subject to specific terms published at the time of the offer. Third‑party marketplace terms (if any) may differ; our studio policies (e.g., cancellation windows, safety rules) still apply when attending on‑site.

12. Refunds & statutory rights

• Cooling‑off refunds (memberships only): If you cancel within the 48‑hour cooling‑off period, we will refund amounts paid within 21 days, less: (i) a reasonable fee for services supplied before cancellation; and (ii) an administration fee up to 10% of the membership fee, capped at $75.

• Permanent sickness/incapacity (memberships): Pro‑rata refund within 21 days less the same allowable fees as above, when cancelled with written notice and a medical certificate.

• Change of mind or ordinary non‑use: No refunds for class packs, memberships or missed classes except as required by law.

• Consumer guarantees: Services come with guarantees that cannot be excluded under the ACL. If a Service fails to meet a guarantee, you are entitled to a remedy in accordance with the ACL.

13. Liability & risk

• You participate at your own risk and are responsible for your own belongings. To the fullest extent permitted by law, we exclude liability for any loss, damage, injury or death arising from your participation, except where caused by our negligence or breach of consumer guarantees. Nothing in these Terms limits rights you have under the ACL.

14. Changes to these Terms — how they apply

We use website Terms so you don’t have to sign a new agreement each time. The way updates apply depends on whether your product is a one‑off purchase or an ongoing membership.

14.1 One‑off purchases (e.g., class packs, gift cards, fixed‑term upfront memberships)

• The version of the Terms at the time of purchase governs that purchase for its full validity/term, except where an update is required by law, relates to health & safety, or is a minor clarification that does not reduce your rights.

14.2 Ongoing memberships (rolling/month‑to‑month or continuing after a minimum term)

• Your agreement incorporates the current Pilates Place Website Terms as amended from time to time.

• For any material change that affects existing members (for example: fees, cancellation/suspension rules, late‑cancel/no‑show fees, core usage entitlements), we will provide at least 30 days’ prior notice by email and/or in‑app notification stating the effective date.

• If a change is materially detrimental to you, you may cancel before the effective date without early‑termination fees; ordinary fees apply up to your final date.

• Price changes will not take effect during any initial minimum term unless expressly disclosed at sign‑up; otherwise they take effect after the notice period.

• If you continue to use the Services after the effective date, you are taken to have accepted the updated Terms.

14.3 How we notify & version control

• We will send notice to the email address on your account (please keep it current) and may also notify in‑app.

• The current Terms are always available at pilatesplace.co/terms with a change log noting effective dates.

14.4 Inconsistencies

• Checkout summaries are provided for convenience. If there is any inconsistency, the Website Terms prevail, except that the interpretation more favourable to the member will apply where permitted by law.

Nothing in this clause limits rights you have under the Australian Consumer Law.

15. Governing law

These Terms are governed by the laws of Queensland, Australia. You agree to the exclusive jurisdiction of the courts of Queensland and the Commonwealth of Australia.