PILATES PLACE TERMS & CONDITIONS
1. INTRO OFFER | NEW CLIENT SPECIAL
Our Intro Offer is only available to new clients of Pilates Place.
Pilates Place studio sessions are very popular, so to avoid disappointment you must reserve a space in each session you wish to attend as there are strictly limited spaces available. All classes must be paid for at time of booking. Please be aware classes are on a first come, first served basis. To avoid disappointment, classes can be booked up to 4 weeks in advance. A minimum of two people is required for a session to go ahead. If you have not booked into a session, in order to avoid disappointment, please call to check that the classes are taking place.
3. CANCELLATION POLICY
Because our session sizes are small and fill quickly, clients must adhere to the cancellation policy. Cancellations will need to be made more than 12 hours prior to the session beginning (morning or evenings). We understand sometimes unforeseen circumstances arise but we have to be strict, fair and consistent with all clients therefore NO exceptions will be made.
You can cancel your session in one of the following ways:
- Through the Mindbody booking system OR
- Text Pilates Place on 0412 794 698 if you wish to cancel your scheduled session OR
- Call the Pilates Place 12 hours before your scheduled session and speak with a team member or leave a message.
If your session is not cancelled more than 12 hours ahead of time, or you are a no show/absent for your session, you forfeit your session.
If you are unable to book a spot because the class is full, we highly recommend putting yourself on the waitlist. As positions open up in the class, we give them away to people on the waitlist (in the order that they placed themselves on the list). If we call and we get an answering machine or we cannot get in contact with you we will contact the next person on the list so please keep your contact details current. As a courtesy, please notify us if you no longer wish to be on the waitlist so we don't waste time contacting you if a position in a session has become available and we can offer it to others. You can remove yourself from the waitlist online via email or over the phone.
5. MOBILE PHONES
For the enjoyment of all participants in your session please turn off your phone before your workout unless completely necessary.
6. PACK SHARING
Packages are for individual use and cannot be shared. Session packages and monthly passes are for individual use and cannot be shared.
All Pilates Place packs are non-refundable.
Instructors and sessions are subject to change without notice. Pilates Place reserves the right to cancel classes if necessary.
9. PAYMENT POLICY
Payment needs to be made upon booking, NO exceptions.
10. PERSONAL AGREEMENT
I agree that Pilates Place is in no way responsible for the safekeeping of my personal belongings while I attend class. I understand that classes at Pilates Place may be physically strenuous and I voluntarily participate in them with full knowledge that there is risk of personal injury, property loss or death. I agree that neither I, my heirs, assigns or legal representatives will sue or make any other claims of any kind whatsoever against or its members for any personal injury, property damage/loss, or wrongful death, whether caused by negligence or otherwise.
Pilates Place does not assume responsibility for any lost or stolen personal property. If you do become the victim of a theft, immediately report it to a Pilates Place staff member.
By booking into a class you automatically agree to the above terms and conditions.